Servicio al Cliente Tilopay
  1. Servicio al Cliente Tilopay
  2. Customer Support

Customer Support

Help with questions or comments regarding our service and/or tools.

  • Submit a request or incident

    Submit a request or report a problem.

Powered by Jira Service Management
{"xsrfToken":"82f08f3f5bd3b714042fa74dd3a5edc630d40b10_lout","branding":{"id":"5","key":"sactilopay","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7a4ed979-9557-4f2b-b795-730c176207e2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDA0MThhZi0xOGZiLTRmNzctOTc5NC1hNmI4NDQxYjViODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdhNGVkOTc5LTk1NTctNGYyYi1iNzk1LTczMGMxNzYyMDdlMiI6WyJyZWFkIl19LCJleHAiOjE3NDY3ODI3MDgsIm5iZiI6MTc0Njc4MjEwOH0.8s_dkLUTkUrtsxdqCQ7p2dz0JPhGmRJ3vuU56wHCymU&client=f40418af-18fb-4f77-9794-a6b8441b5b85&mode=fit","logoId":"7a4ed979-9557-4f2b-b795-730c176207e2","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al centro de ayuda Tilopay","sharedPortalName":"Servicio al Cliente Tilopay","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenido al centro de ayuda Tilopay","sharedPortalName":"Servicio al Cliente Tilopay","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Bienvenido al Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff3243","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDA0MThhZi0xOGZiLTRmNzctOTc5NC1hNmI4NDQxYjViODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDY3ODI3MDgsIm5iZiI6MTc0Njc4MjEwOH0.H0Terw359V_rzrbjq7rTmRNPlhFyCN-McLnrGg35UIA&client=f40418af-18fb-4f77-9794-a6b8441b5b85&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"sactilopay","projectId":10018,"serviceDeskId":5,"name":"Customer Support","description":"<p>Help with questions or comments regarding our service and/or tools.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"30","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10546,"iconUrl":"https://cst.support.tilopay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[6],"key":""},{"id":"57","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10547,"iconUrl":"https://cst.support.tilopay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"31","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10555,"iconUrl":"https://cst.support.tilopay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[],"key":""},{"id":"32","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10533,"iconUrl":"https://cst.support.tilopay.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f1feb0a2-edfe-3369-bb94-842c3d411d4a","appLinkName":"System Confluence","appLinkUrl":"https://tilo.atlassian.net/wiki","spaceKey":"SAC","spaceName":"Servicio al cliente","spaceUrl":"https://tilo.atlassian.net/wiki/spaces/SAC","isServer":false},"labels":[],"projectKey":"SACTILOPAY","serviceDeskId":5,"kbLinkDomainURLs":["https://tilo.atlassian.net","https://cst.support.tilopay.com"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SACTILOPAY","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDA0MThhZi0xOGZiLTRmNzctOTc5NC1hNmI4NDQxYjViODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY3ODMzMDgsIm5iZiI6MTc0Njc4MjEwOH0.f_Yzl_FVi3-KuYOoy2VQkzp4vH5_5_KY1r2ck5addEk","targetCollection":"upload-project-10018","endpointUrl":"https://api.media.atlassian.com","clientId":"f40418af-18fb-4f77-9794-a6b8441b5b85","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Servicio al Cliente Tilopay","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://tilo.atlassian.net/wiki","kbLinkDomainURLs":["https://tilo.atlassian.net","https://cst.support.tilopay.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=tilo","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"82f08f3f5bd3b714042fa74dd3a5edc630d40b10_lout","baseUrl":"https://cst.support.tilopay.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://tilo.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f40418af-18fb-4f77-9794-a6b8441b5b85","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0629efe89bd941afb41adce448808717","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}